Fitness Gear Group stands behind our products and service.
Our Warranty Policy varies depending on the state of the item:
REFURBISHED ITEMS
All refurbished FGG equipment includes a 90 day warranty. Exclusions of coverage include:
Any mechanical, software and cosmetic issues that are a direct result of improper use, physical damage, or the user engaging in an activity of which the operational manual specifically warns against doing or that is caused by the user disassembling/reassembling the machine.
Cosmetic defects including but not limited to scratches, broken plastic, peeling stickers/logos/overlays, discoloration, etc., unless defective on arrival. If cosmetics defects are present, they must be reported within 1 week of receipt of the machine.
Water, fire, heat, wind, or elemental damages such as the machine being left in an outdoor setting. Leaving the machine outdoors causes the machine to wear and deteriorate significantly quicker than indoors. Garage settings are covered by the warranty.
The warranty does not cover Total Loss. If the product or major parts to the machine, are reported as stolen/missing the warranty is void.
NOTE: under the warranty that we will send parts out, failure to return any unused / defective / old parts with the return shipping label provided will void the warranty.
NOTE: the warranty will void if the customer fails to show for a scheduled service call with the technician and until they pay the technician directly. The technician will charge if they are dispatched. If the customer is not home and doesn’t communicate with the technician, they are responsible for the trip charge.
Warranty labor service is only valid in the United States.
NEW ITEMS
All FFG Strength Equipment include a 10-year parts and 1 year labor warranty. Exclusions of coverage include:
Any mechanical, software and cosmetic issues that are a direct result of improper use, physical damage, or the user engaging in an activity of which the operational manual specifically warns against doing or that is caused by the user disassembling/reassembling the machine.
Cosmetic defects including but not limited to scratches, broken plastic, peeling stickers/logos/overlays, discoloration, etc., unless defective on arrival. If cosmetics defects are present, they must be reported within 1 week of receipt of the machine.
Water, fire, heat, wind, or elemental damages such as the machine being left in an outdoor setting. Leaving the machine outdoors causes the machine to wear and deteriorate significantly quicker than indoors. Garage settings are covered by the warranty.
The warranty does not cover Total Loss. If the product or major parts to the machine, are reported as stolen/missing the warranty is void.
The residential warranty will become void if the machine is used in a commercial setting.
NOTE: under the warranty that we will send parts out, failure to return any unused / defective / old parts with the return shipping label provided, will void the warranty.
NOTE: the warranty will void if the customer fails to show for a scheduled service call with the technician and until they pay the technician directly. The technician will charge if they are dispatched. If the customer is not home and doesn’t communicate with the technician, they are responsible for the trip charge.
Warranty labor service is only valid in the United States.